24/7 support is available.Enterprise services guarantee a15-minute response time 24/7.Business customers get a15-minute response time during business hours(8am-8pm EST) and up to a 1hour response time for evenings and weekends. Basiccustomers will get a 30-minute response time during business hours and a 2 hour response time on nights and weekends.Please note response times are often quicker but we prioritize customers based on the level of their plan.
Larger organizations with the Enterprise plan can choose to provide 1 st level support on their own if they wish