General Questions
Q. How much faster is sending an SMS vs Email?
Ans: Studies show that recipients tend to respond to a text message within 3 minutes. The average response for email is 3 hours.
Q. Why do I need a fast reply?
Ans: Studies show that companies make more money and operate more efficiently when questions and issues are turned around quickly.
Q. Can I send a fax, SMS, and voice message in the same email?
Ans: Our basic landline product does not come with fax service, but it may be provided along with an additional number for fax at your request.
Q. How do I send a fax, sms, and voice message?
Ans: To send SMS and Voice simply address the message to all intended recipients with the appropriate tag. (number).sms@brightfax.com for SMS (number).voice@brightfax.com for voice.
Q. If I want to send sms to some people, voice messages to others, and email to a third group, how do I do that?
Ans: Our basic landline product does not come with fax service, but it may be provided along with an additional number for fax at your request. To send SMS and Voice simply address the message to all intended recipients with the appropriate tag. (number).sms@brightfax.com for SMS (number).voice@brightfax.com for voice.
Q. If I send a text message, where do I receive replies?
Ans: All replies to your outbound text messages will be received at the email address associated with your account. This is the same account that you used to send the message in most cases.
Finding Messages
Q. How do I view my message history? (sms, fax, voice)
Ans: Because all correspondence is sent from your existing email, checking your message history is as easy as searching through your past emails. Additionally, the past 10 messages in the thread are attached to each sms email you receive.
Q. I deleted my email record, how do I view my message history?
Ans: You have nothing to worry about! All of your correspondence is stored securely in our central archive for a number of years. Simply log in to your account on our customer portal to gain access to your messages.
Compliance
Q. What are the compliance benefits?
Ans: If there is ever a dispute, all of the text messages will be available in your existing email archive, requiring no new
systems or training. If this issue goes to court and we receive a subpoena, we will have an
archive of all records as a third party. This oftens comes with more credibility than when a company produces its own records. If there is ever any turnover of personnel, all contacts and information will be stored safely, even if your emails are erased.
Q. What is the Retention Period for these records?
Ans: Our record retention policy can be set by you at the time of account creation to best suit your needs. If you do not specify a period of time for us to hold your records, we will do so anyway for 8 years.
Telecom Options And Questions
Q. Will Landline SMS affect my phone service?
Ans: Adding SMS service to your landline will not affect your phone service in any way.
Q. Can I send fax with my landline number?
Ans: Differences in the way fax and sms are transmitted mean that you cannot use your voice landline for fax service. In order to use our fax service, you will need to set up a separate fax-enabled number.
Q. Can you provide Toll-Free Numbers?
Ans: When you sign up for our landline service, we will enable any landline phone (toll-free or local) to send and receive SMS messages and allow you to send outbound text-to-voice messages. If you would like an additional number or want to send fax via your existing email as well, we can provide you with an additional toll-free number.
Q. Can you provide Local Numbers?
Ans: When you sign up for our landline service, we will enable any landline phone (toll-free or local) to send and receive SMS messages and allow you to send outbound text-to-voice messages. If you would like an additional number or want to send fax via your existing email as well, we can provide you with an additional local number.
Q. Can I SMS-enable landlines for my whole department?
Ans: Yes! We can enable any number of landlines on our Enterprise plans with volume discounts depending on the number of lines you need.
Q. Can I have more than one phone number linked to my email?
Ans: Yes! While our system only allow for one landline number to be assigned to your email, if you require additional numbers on your account for any reason, we are happy to provide them to keep all of your communications in one place.
Q. Can I have the toll free number that you use for voice forwarded to another phone?
Ans: Yes. While this is not provided as part of our basic service, toll-free numbers with forwarding can be provided for an additional fee.
Q. Can I set a voice message to be replied to with touch-tone inputs?
Ans: These types of services can be provided but may incur additional charges for non-enterprise accounts.
Pricing
Q. How much does this cost?
Ans: The single user price, which includes unlimited messages is $15.95. For multiple numbers (at a volume discount) you will have to contact our sales team at 888-339-0000.
Uses
Q. Can I use your sms service for marketing?
Ans: Our SMS service is intended for communicating with persons that you have a existing business relationship with and may not satisfy compliance with sms-marketing regulations in your area. For more information see [link to legal site].
Q. Can I use this service for emergencies?
Ans: Yes.
Q. How do I have that list ready to be sent out quickly?
Ans: Create that list and save it in your email client as a group.
Q. Can this system be integrated with other software so that our lists can be kept up to date in real-time?
Ans: Because our service uses your existing email, integration with many programs that use your email service is easy. We can additionally provide custom integrations for enterprise level customers. There may be a fee for basic level customers (and for some enterprise integrations, depending on complexity).
General Questions
Q. How much faster is sending an SMS vs Email?
Ans: Studies show that recipients tend to respond to a text message within 3 minutes. The average response for email is 3 hours.
Q. Why do I need a fast reply?
Ans: Studies show that companies make more money and operate more efficiently when questions and issues are turned around quickly.
Q. Can I send a fax, SMS, and voice message in the same email?
Ans: Yes!
Q. How do I send a fax, sms, and voice message?
Ans: Simply address the message to all intended recipients with the appropriate tag. (number)@brightfax.com for fax (number).sms@brightfax.com for SMS (number).voice@brightfax.com for voice Please note that attachments can only be received via fax.
Q. If I want to send sms to some people, voice messages to others, and email to a third group, how do I do that?
Ans: Simply address the message to allintended recipients with theappropriate tag.(number)@brightfax.com for fax
(number).sms@brightfax.com for SMS (number).voice@brightfax.com for voice. Please note that attachments can only be received via fax.
Q. If I send a text message, where do I receive replies?
Ans: All replies to your outbound text messages will be received at the email address associated with your account. This is the same account that you used to send the message in most cases.
Finding Messages
Q. How do I view my message history? (sms, fax, voice)
Ans: Because all correspondence is sent from your existing email, checking your message history is as easy as searching through your past emails. Additionally, the past 10 messages in the thread are attached to each sms email you receive.
Q. I deleted my email record, how do I view my message history?
Ans: You have nothing to worry about! All of your correspondence is stored securely in our central archive for a number of years. Simply log in to your account on our customer portal to gain access to your messages.
Compliance
Q. What are the compliance benefits?
Ans: If there is ever a dispute, all of the text messages will be available in your existing email archive, requiring no new
systems or training. If this issue goes to court and we receive a subpoena, we will have an archive of all records as a third party. This oftens comes with more credibility than when a company produces its own records. If there is ever any turnover of personnel, all contacts and information will be stored safely, even if your emails are erased.
Q. What is the Retention Period for these records?
Ans: Our record retention policy can be set by you at the time of account creation to best suit your needs. If you do not specify a period of time for us to hold your records, we will do so anyway for 8 years.
Telecom Options And Questions
Q. Can you provide Toll-Free Numbers?
Ans: Yes! When you set up an account with us, we provide you with a new toll-free or local (depending on availability) number to use for sms, fax, and voice messaging.
Q. Can you provide Local Numbers?
Ans: Yes! When you set up an account with us, we provide you with a new toll-free or local (depending on availability) number to use for sms, fax, and voice messaging.
Q. Can I have more than one phone number linked to my email?
Ans: Yes! If you require additional numbers on your account for any reason, we are happy to provide them to keep all of your communications in one place.
Q. Can I have the toll free number that you use for voice forwarded to another phone?
Ans: Yes. While this is not provided as part of our basic service, toll-free numbers with forwarding can be provided for an additional fee.
Q. Can I set a voice message to be replied to with touch-tone inputs?
Ans: These types of services can be provided but may incur additional charges for non-enterprise accounts.
Pricing
Q. How much does this cost?
Ans: The single user price, which includes unlimited messages is $15.95. For multiple numbers (at a volume discount) you will have to contact our sales team at 888-339-0000.
Uses
Q. Can I use your sms service for marketing?
Ans: Our SMS service is intended for communicating with persons that you have a existing business relationship with and may not satisfy compliance with sms-marketing regulations in your area. For more information see [link to legal site].
Q. Can I use this service for emergencies?
Ans: Yes.
Q. How do I have that list ready to be sent out quickly?
Ans: Create that list and save it in youremail client as a group.
Q. Can this system be integrated with other software so that our lists can be kept up to date in real-time?
Ans: Because our service uses your existing email, integration with many programs that use your email service is easy. We can additionally provide custom integrations for enterprise level customers. There may be a fee for basic level customers (and for some enterprise integrations, depending on complexity).
